As I sort through recipes on Epicurious.com for the millionth time, trying to sort out a delicious, seasonal meal for a friend’s birthday celebration (I’m on my laptop, while watching the World Series, and am trying to keep my eyes on the game, not on my screen) I’m struck by what I think is a novel idea. First, the problem: In short, it takes me too long to scroll through the recipes in the search result list, then Cmd (or Ctrl on a PC)+click on the titles to open each one I’m interested in in a new tab, then find the ...

Creating great experiences is tough. It’s easy to identify them (especially when they’re happening to you), but so much goes into the delightful and effective experience. A typical company is a wasp’s nest of competing personalities, departmental politics, twisted organizational dynamics and lack of coordination and proper incentive and reward systems. It’s a miracle that even mediocre experiences are planned and released into the general population. But great ones? Tough. Hats off to those who deliver. With this blog, I...